Patient Retention
Automated Patient Journeys.
Engage, retain, and refill with zero manual effort. ForgeMeds utilizes intelligent email and SMS sequences to guide patients from their first quiz through months of successful treatment.
Abandoned Checkout
If a lead completes the health quiz but drops off at the payment page, the system automatically triggers a recovery sequence to win them back.
Patient Onboarding
Once prescribed, patients receive automated guidance on how to take their medication, manage side effects, and access their dashboard.
Automated Refills
Ensure patients stay compliant and on subscription. The system automatically prompts patients for monthly check-ins required by state laws.
- ✓ Day 21: Automated email/SMS linking to the monthly refill questionnaire.
- ✓ Day 24: Follow-up reminder if check-in is incomplete.
- ✓ Day 28: Stripe successfully charges the card for month 2.
Win-Back Campaigns
If a patient cancels their subscription, they enter a long-term nurture sequence to reactivate them when they are ready to return.
- ✓ 30 Days Post-Cancel: "Checking on your progress" survey.
- ✓ 60 Days Post-Cancel: Educational content on maintaining results.
- ✓ 90 Days Post-Cancel: Special reactivation discount offer.
The 30-Day Automation Cycle
Day 1
Quiz & Conversion
Patient completes assessment, pays via Stripe, and enters the CRM. Provider is notified via API.
Day 5
Delivery & Onboarding
Medication arrives. Automated email provides injection instructions and lifestyle guidelines.
Day 14
Mid-Cycle Check-in
Automated SMS asks: "Any side effects?" If they reply with issues, an alert is sent to the medical team.
Day 21
Refill Authorization Trigger
Patient receives link to complete their mandatory monthly check-in to unlock Month 2 medication.